Help
Questions we are actually asked.
How is this different from a national carrier?
We do not hand parcels to partner networks, so the record never has a gap in it. Where we cannot reach an address ourselves we say so up front and tell you who can, rather than subcontracting quietly.
Can I see the tracking before I commit?
Yes. Ask for a sample code and you will see exactly what your own customers would see, including the entries we would rather not have had to write.
What happens if a parcel is late?
An exception is recorded against it with a written reason, and it appears on our own dashboard as something needing attention. For scheduled accounts you get a call before you notice.
Do you cover addresses outside your hub cities?
Across the contiguous 48 states, on our own line-haul between hubs and out from there. Remote addresses add a day rather than a handover.
Why are there no prices on the site?
Because they would be wrong for most people reading them. Price turns on weight, distance and frequency, and a table cannot hold that. Tell us what you move and you will have a real figure the same working day.
Still stuck?
Call (973) 555-0142 during counter hours, or send us the details and you will hear back the same working day.